Shipping rates: Iberian Peninsula and Balearic Islands: Delivery time 2 to 4 days - Rate €6 - Orders for amounts of €100 or more will be free.

At the moment there are no shipments to the Canary Islands, Ceuta and Melilla.

Shipments are not made outside of Spain either. Deliveries may be delayed for reasons beyond Huakal's control.

Prices include VAT. The order will be shipped once
We have confirmed that the chosen model is available and that your payment has been approved. We will do our best to process it as soon as we can. If it is not on the same day, it will be the following business days after making your purchase. Please note that orders placed after 2:00 p.m. (GMT +1) from Monday to Thursday, and after 3:00 a.m. (GMT +1) on Friday and during Saturday and Sunday will be prepared to be shipped the next working day. National Holidays in Spain and local holidays in the Community of Madrid may also cause delays in deliveries. Estimated delivery dates are calculated in business days.

Delivery times: Deliveries are made through a courier company between 8:30 a.m. and 7:00 p.m. and require a signature from the person receiving the shipment, to guarantee the safe receipt of your order. In the event that the client or the authorized person is not at the address designated for delivery or if delivery cannot be made for other reasons, the courier company will contact the client to set an alternative delivery date. delivery. If after 3 delivery attempts the courier company fails to deliver the order to the CUSTOMER, the order will be returned to our warehouses and the CUSTOMER must be responsible for the shipping and return costs to our warehouses, as well as any possible shipping costs. associated management.

Returns: The amount of returns is the responsibility of the customer. You have 30 calendar days from the date of placing the order. The customer will be able to choose between requesting collection at their home or sending it to our warehouse through the means they wish. To make a return go to the page  CONTACT and RETURNS and leave us your information. If the customer chooses home collection, the return amount will be deducted from the refund of the product amount.

Shipping address for returns:
Isana Ibérica, SL (Huakal)
19 Recoletos Street - 1º
28001 Madrid

If you have any questions, you can contact us by phone +34670985326 or write an e-mail to Orders purchased online have 30 days to be returned. In the event that the product is defective or has a defect, the CUSTOMER must contact us within 72 hours of receiving the order by telephone +34670985326 or write an e-mail to